How are orders delivered?
Orders to the UK mainland are despatched via Royal Mail. Heavier items will be sent via a courier. During postal strikes, orders will be delivered in person to many SE London and Kent areas.
How much is delivery?
| ORDER VALUE | POSTAGE PRICE |
|---|
| UP TO £9.99 | £ 2.99 |
|---|
| £10-£24.99 | £ 3.99 |
|---|
| £25-£49.99 | £4.99 |
|---|
| £50-74.99 | £6.99 |
|---|
| £75.00 PlUS | £9.99 |
|---|
PLEASE NOTE THIS EXCLUDES INTERNATIONAL DELIVERY.
I don’t live in the UK, how much is delivery for me?
For Europe, British Isles or Worldwilde, please contact us at info@mummasandbubbas.co.uk before placing your order so that we can estimate a delivery cost. Please provide us with your email address so that we can advise you about the additional charge before processing your order.
How long does delivery take? UK Mainland:
Orders are despatched within 48hrs, Monday to Friday.
There might be occasions when we do not have an item from your order in stock, although we try our best to have a suitable level of stock to satisfy our orders. If an item is out of stock, we will send you an email to advise you of a delivery time. You can then request that the items in stock are sent separately, cancel the order with a refund for the item not in stock (which we will issue immediately) or exchange it for another item. If you are an international customer we will wait for all of your items to be in stock before we dispatch your order. Alternatively we will send a replacement item or a refund, as requested.
Overseas:
Please contact info@mummasandbubbas.co.uk regarding delivery times.
What if I miss my delivery?
If you miss delivery via Royal Mail or a courier service, a card will be left so that you can collect your order at the nearest Royal Mail depot by following the card instructions or arrange a re-delivery. Please note, if you do not contact the depot within one week to arrange re-delivery or collection your parcel will be returned to us and you will be requested to pay the delivery charge again.